YES! We would love to show you around our facility and answer your questions. You don't need to make an appointment. Just stop by during our open hours 7am-7pm Monday-Friday, 8am-12pm Saturday, 9am-12pm Sunday. We offer tours any day of the week. Please don't bring your pet with you because touring past other guests at the kennel might be a little noisy and more intimidating than helpful.

Your pet must have current vaccinations. For Dogs: Bordetella, Distemper, Influenza and Rabies. For Cats: Distemper and Rabies. All required vaccinations must be administered at least 7 days prior to your pet’s stay. Your pet must have a friendly temperament, and be in good health and parasite-free. You will need to provide us with your pet's proof of vaccination and the easiest way to do that is to ask your veterinarian to fax the document to us. You can fax or email the information as well, as long as it is on official stationery from a licensed veterinarian. Unfortunately, we cannot accept handwritten documentation from breeders, and we also do not accept vaccinations that have been purchased and given by owners. For more detailed information about requirements and restrictions, especially for puppies and kittens, please refer to our POLICIES & FAQs section.

We are open Monday-Friday 7am-7pm, Saturday 8am-12pm. We're open Sundays from 9am-12pm. You may check in or check out any time during our open hours. We bill each stay like a hotel. You pay for the day you drop off your pet regardless of the time. If you pick up your pet then you are not charged for that day. However, before 12 pm, then you are not charged for that day. If you pick up after 12 pm, there is an automatic charge for that day.

Keeping your pet happy and healthy is very important to us! If your pet needs medication during their stay, please make sure to bring the container that the medication was dispensed in (whether it's prescription or over-the-counter) so we know the name, dosage and milligrams of what we are giving in case there is an emergency and we could not get in touch with your vet. Also, it is a good idea to bring enough medication for an extra day or two in case you cannot get back on your scheduled departure date. If you give your pet medication in a special treat or food, please provide that so we can keep your pet on a familiar routine. There is a nominal charge per day for medication (prescription or OTC). We do not give injections of any kind, and we suggest you contact your vet to discuss the best option for boarding for your pet that needs injectables.

If your pet has a special diet, such as raw or frozen food or prescription kibble, we can accommodate most requests. We feed our guests a morning meal and an evening meal; however, we can provide a mid-day meal for a nominal charge. If you have any questions or concerns about your pet's diet, please give us a call so we can discuss options.

Your pet is monitored daily to make sure they are happy and healthy, but sometimes unexpected events happen that require medical attention. If your pet needs emergency care, we make every effort to get in touch with your veterinarian first, and then we make the call to you. If we cannot get in touch with your vet, we will contact a local vet who has made themselves available to us for after-hours questions and care. If the emergency is life-threatening (or your vet feels they cannot handle the issue in their office due to the urgency), then we will transport your pet to MedVet, a 24-hour emergency care facility just south of Dayton. Please feel free to discuss this protocol with us when you check in if you have any concerns. Also, please make sure your emergency contacts in your profile are current, as these are the numbers we will call in case we cannot get in touch with you.